What does ?phone support? mean in the arena of web hosting?
Though this isn't the keyfactor in order to recognize a trustworthy cloud website hosting supplier from a bad one or a reseller from an actual supplier, being able to call and speak with a live person is a sign that you aren't using the services of a one-person company and that you can reach somebody when you're looking for support. The telephone support for website hosting services may vary from common to dedicated, thus the problems which can be resolved with a call vary depending on the particular company. In the general case, these matters are more basic and include billing or 1st level tech issues since more complex problems usually need a support ticket where both you and the system administrators can track what's going on with a given issue. Still, the option to phone call your service provider will save you considerable time and efforts for the countless small issues that will eventually show up at the time you manage your hosting account.
Phone Support in Cloud Website Hosting
We know that the option to talk to a live consultant is rather important, so we have three support lines worldwide (Australia, USA and UK) and you can reach us on the phone for 14 hours every day. If you consider buying one of our cloud website hosting plans
, for example, you can give us a call and find more about our solutions before placing your order so as to be sure that we cover all of the system requirements for your websites. Following your order, you'll be able to get in touch with us about any kind of sales and / or billing troubles you may experience, or receive any general or basic tech info that you need. We've aimed to find the balance between telephone and ticket support, so for entirely technical issues you will have to use our ticketing system, which will make it easier to monitor the communication together with any new developments in the resolution of your issue.