If you ever face a problem with your website and are unable to cope with it, ask the hosting provider’s help desk support staff to help you bring the site back online. A prompt solution would be the perfect scenario, but a lot of hosting companies answer within 24 hours and even more, all the more so if you’re working with a hosting reseller. Even if your problem can be resolved without much difficulty, your website may not function correctly or it may not be reachable at all for a prolonged stretch of time, so you may lose potential customers because it’s very unlikely that anybody will enthusiastically come back to a site that’s inoperative. That said, you have to make sure not only that you can reach your hosting company, but also that they can respond and help you in a well-timed manner. If a web app update does not go as planned or if you erase something by chance, for instance, the site should be restored speedily so as to avoid protracted unreachability.
One-Hour Response Guarantee in Cloud Website Hosting
With a cloud website hosting from our company, you can forget about waiting around for hours and hours, or even one whole day, to get a reply to an e-mail or a customer support ticket. Irrespective of when you get in touch with us, we will respond to you within less than sixty minutes with any technical and sales inquiries you may have. In reality, our actual reaction time almost never exceeds twenty to thirty minutes. As we’re working 24 hours a day, 7 days a week, 365 days a year, you’ll always get support in a timely manner and we realize just how critical this is in the online world. Shortly after you contact us, we will answer your questions. If you come across any technical obstacle, we will rectify it on your behalf, or we’ll give you all the necessary information if there’s something that you need to do yourself.