A live chat is a real-time way of communication between a website hosting supplier's support team and its customers. It is an efficient method to receive some info about the hosting services or get some problem resolved as you are speaking with a live agent. The benefits of using a live chat service instead of calling or opening a trouble ticket are the low chance of mistakes any time you exchange info like usernames or domain names, the faster response time as the communication is live as well as the fact that you don't need to stay on the chat constantly - you can do something else while the representative examines the issue involved. In addition, you will be able to be a part of a live chat room from any kind of computer that's connected to the web, avoiding the phone fees that you will need to pay in case you're calling to a different country.
Live Chat Support in Cloud Website Hosting
Along with the phone and ticket support, we supply live chat support too. You're able to contact us every single day, which includes holidays and weekends, and we will give you more details about the cloud website hosting plans that we offer if you are not among our customers yet, or about general and billing questions when you already have a user profile. Though for entirely tech issues you'll have to open a trouble ticket to our tech support team, as such matters need more time to be taken care of, you may still contact us on our live chat for some technical details. For example, we're able to assist you to set up an email address in your email client or troubleshoot a variety of issues, saving you plenty of time. Even if our telephone lines are already off for the day, you will be able to speak to a live person.