There are several ways to get in touch with the web hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you choose is a support ticket system. It’s the least complicated medium of communication for a number of reasons. In the event that no client care team member is available at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will invariably hit home. On top of that, you can copy & paste large pieces of info without the need to worry about misprints, and if a certain problem needs more time to be solved or a number of responses need to be exchanged, all the info will be in the very same location, so either party can always see the steps taken by the other one. The drawback of using tickets to get in touch with your hosting company is that they’re often separate from the hosting platform, which implies that if you have to provide information or to follow guidelines, you’ll need to use no less than two separate admin interfaces and this number can grow if you wish to administer a couple of domain names. On top of that, many web hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting around for a reply.