A lot of users who start using their very first hosting account, or change companies, usually have inquiries with respect to how particular operations are executed or bump into predicaments when setting up different things such as emails, site settings, etc. That’s why, some web hosting providers have compiled documentation with popular questions and issues so as to help their customers obtain information quickly and seamlessly. As a result, the help desk staff members can devote more time to actual issues that certain customers may be facing, since the solution for the minor things will be available online and clients can easily fix them without getting in touch with the client service team. Having exhaustive documentation is essential, particularly for new customers with no past experience, because the web hosting service entails a huge number of features and lots of people can become perplexed about what action to take. A good knowledge base can both help you carry out the tasks that you need and discover how the hosting service functions as a whole.