Customer Support Channels
A 60–Minute Response Time Guarantee
Each help request you send to us will be responded to within maximum one hour. In case your trouble ticket or email needs additional assistance from an admin, we will timely forward it and leave a comment to inform you that your matter is being examined. If you take advantage of our Managed Services package, any of the server management services included there will be executed at a time that is convenient for you.
An Exceptional Help Desk Service
- We’ll be online for you 24–7–365 to reply to any enquiries that you may have related to our Site Control Panel or any of the applications that we have installed for your convenience on the dedicated hosting server. If you also need support handling server admin tasks, take a look at our Managed Services package, which includes backup storage space, Operating System updates every week, server monitoring and rebooting services, plus problem troubleshooting and installation procedures.
An Intuitive Help Section
Our Site Control Panel has been installed by default for every dedicated web hosting plan. Among its functionalities is a very time and effort–saving integrated knowledge base that will guide you step by step on how to use it. Most educational articles have video versions that demonstrate all the tasks that you can carry out in a highly illustrative manner. You will find all the help articles and the video tutorials in the top right corner of each Site Control Panel section.