A 99.9% Server Uptime
We have built our cloud website hosting system using reliable hardware components and significantly customized software. Our system administrators have installed a modified version of Security–Enhanced Linux on our servers in order to guarantee the highest level of security and stability. We’ve added several anti–DoS devices together with very powerful firewall programs to make sure our internal network is impenetrable and safe.
All cloud website hosting plans packages feature a 99.9% server uptime guarantee. And regardless of which datacenter you choose, the uptime guarantee remains the same.
A 99.9% Network Uptime
To be able to supply a top–quality hosting service, you can rarely trust the default network configuration in a datacenter. We have set up our very own custom network so as to ensure the ultimate connection speed with the rest of the world.
And because of this, no matter which datacenter facilities you select: our US located datacenter, our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter or our AU located datacenter, you will enjoy an assured 99.9% network uptime. And this guarantee is available with all web hosting services offered in each datacenter.
A 30–Day Money–Back Guarantee
Although we have done our best to lessen all potential risks with our cloud hosting packages and while we offer top–quality client support, there are cases when the customer simply isn’t satisfied with what we have to offer. Or he wants to migrate to a more powerful web hosting solution, such as a VPS server or a dedicated server.
This is the reason why our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you’re not completely satisfied, we will give you a full refund.
24/7 Technical Support
We have carefully selected each member of our 24x7 support staff to make certain that we can offer you the best client support service that you can possibly get. Each of our customer service technicians has lots of years of experience dealing with web hosting accounts behind his back, so they know what they are doing. Besides, they are at your disposal 24/7 – you can touch base with them at any time and they will reply to you as quickly as possible.
Their average ticket response time is below twenty minutes, whilst with many other web hosting companies you need to wait for days. Moreover, we offer you a 1–hour response time guarantee. Regardless of what happens, your queries will be replied to in under 1 hour.